Our travel desk sits in Greater Kailash, New Delhi. Every enquiry is read by a consultant, not a queue — and if you are already on a trip, the emergency line below is answered around the clock.
The same form below serves all three — the button you press tells our desk which kind of reply to send, and how quickly.
A 30-minute screen-share where a consultant plans a real trip in front of you — live hotel availability, honest seasonality, the two or three routings that actually work for your dates. Useful for corporate travel managers and first-time long-haul families who want to see the process before committing.
A costed, itemised proposal for a specific trip: dates, party size, hotel category, everything separated into what is included and what is not. We name the hotels rather than writing "4-star or similar", and we show GST and any TCS on foreign remittance as line items rather than burying them.
No itinerary yet — just questions. Is Ladakh sensible in March? Will a Schengen appointment come through before June? Does a Kerala houseboat work with a two-year-old? You are matched with the consultant who covers that region, and the call is a conversation, not a pitch.
The office is a two-minute walk from the M-Block market end of Greater Kailash 2. Visits are welcome by appointment — we would rather have the file open and coffee poured before you arrive.
Sales hours are 10 to 7, Monday to Friday. The emergency desk is not. If you are on a 99Travels booking anywhere in the world, one number reaches a duty manager in New Delhi at any hour, on any day of the year.
The same number you have been speaking to all along. Outside office hours it routes to the duty phone, which is carried in rotation by senior operations staff — never to voicemail, never to a chatbot.
It is printed on your travel wallet and on the confirmation email. The duty manager opens your file in under a minute — flights, hotel vouchers, ground-handler contacts, insurance policy number and the emergency contact you nominated at booking.
Rebooking a missed connection, forcing a hotel to honour an overbooked room, arranging a replacement driver, routing you to a hospital that your insurer has cashless arrangements with, or coordinating with the Indian mission if a passport is lost. You stay where you are; we make the calls.
Whatever was agreed on the phone is confirmed in writing — new booking references, any cost implications, and who is liable for them. If a supplier caused the failure, we pursue the recovery on your behalf after you are home.
+91-9953590779
For travellers currently on a 99Travels booking. Please use the enquiry form above for new bookings so the duty line stays clear.
In a life-threatening emergency, call the local emergency number first, then us. Nothing in this page replaces local emergency services or your travel insurer's assistance line.
D 29 sits on the second floor of a residential block on the inner ring of GK Enclave 2, a short walk from the M-Block market side. The nearest Metro is Greater Kailash on the Magenta Line; auto-rickshaws from Nehru Place and Kailash Colony take under fifteen minutes outside peak hours.
Street parking inside the enclave is limited between 11 AM and 4 PM on weekdays. If you are driving, tell us when you book the appointment and we will hold a visitor slot.
By Metro
Greater Kailash station, Magenta Line — roughly a nine-minute walk from Gate 2.
By road
12 minutes from Nehru Place, 20 from Connaught Place, 45 from IGI Terminal 3 outside peak hours.
By appointment
Walk-ins are welcome but a booked slot means your consultant has the file, the quotes and the visa checklist ready.
Everything reaches the same building. Choosing the right channel simply saves a handover.
Use the enquiry form or write to info@catalystwebtrendz.com. Consultants pick up enquiries in order of travel date, so tell us your window early.
Response: within one working day.
Call or WhatsApp +91-9953590779 at any hour. Reserved for travellers currently on a 99Travels booking.
Response: immediate, day or night.
Our visa desk handles Schengen, UK, USA, Canada, Australia, Japan and around thirty more. Send scans only after a consultant confirms the checklist — never by open email attachment.
Response: same working day during appointment season.
Rate agreements, event travel, incentive groups and managed booking policies. Ask for the corporate desk and add your company name to the form.
See also: Solutions.
Write to the same address with "Complaint" in the subject line. Acknowledged within 48 hours and resolved or escalated within 15 working days, per our Terms.
Consumer Protection Act, 2019 rights are unaffected.
Access, correction, erasure or consent-withdrawal requests go to our Grievance Officer at the same email with "DPDP Request" in the subject.
See the Privacy Policy for timelines.
Enquiries submitted before 4 PM IST on a working day are usually answered the same day; everything else within one working day. A demo slot is confirmed within a day, a written quote takes 24 to 48 hours because we price against live availability rather than a rate card. If your departure is inside three weeks, say so in the message and we move you to the front of the queue.
No. Consultations, demos and written proposals are free, and you are under no obligation to book. Money only changes hands when you accept a proposal — a 25% deposit confirms the booking and the balance falls due 21 days before departure. For bespoke itineraries requiring paid ground research, we would tell you before doing the work, not after.
Nothing until a booking exists. This enquiry form does not ask for identity documents and you should not send them here. Once you confirm, passport scans are collected over a secure channel, used solely for ticketing, hotel registration and visa filing, and deleted on the timeline set out in our Privacy Policy. We never sell traveller data, and marketing consent is separate from booking consent.
If you are travelling on a 99Travels booking, yes — use the 24×7 emergency desk rather than this form, at any hour. If you booked elsewhere, we cannot access your reservations or act on your behalf with those suppliers, but we will still tell you who to call and what to ask for. Nobody should be stranded because they used a different agency.
Seasons that work, seasons that do not, what the honest price band looks like, and whether the idea in your head is better in a different month. That first call costs nothing.